With our quick and accurate response time, we will give you peace of mind. Our monitoring service is nationwide, serving over 190,000 customers in 42 states. With many years of experience, we realize how important safety is to you, so we work to provide the highest standard of customer service to you. In addition, all monitoring calls are recorded. This removes any element of doubt, as all clients can be checked for accuracy.
With the great many advances in computer technology, your alarm system is equipped as a sophisticated early-warning detection system. (When a warning sensor is activated in your home or business, a digital signal travels instantly over a landmine, the internet, a cellular network, or by radio, to our central monitoring facility. Once received, the signal is translated into user-friendly information on the operator's monitor. Several key components are instantly accessible, such as the type of alarm, contact person, phone numbers, and any special instructions ar immediately available for use. The notification is dialed instantly.
We provide you with the highest quality of monitoring services 24 hours per day, 7 days per week, 365 days per year, including ALL HOLIDAYS.... We never sleep, so you can.
The only way for a company to provide high quality of service is to keep up to date on the latest changes. Our monitoring services meet a state and federal regulations, including (UL)(Underwriters Laboratories). Our central monitoring facility is designed to resist up to 3 hours of direct fire. Access is regulated through fire-related steel doors. Uninterruptible power systems, and redundant 45,000-watt natural gas generators back up the central facility. All telephones, receivers, and support systems are dual redundant, with 100% backup, if necessary.
All operators are bonded. The bonding process entails criminal record search, as well as fingerprinting. Successful random drug screening is required for continued employment. An instructor certified by Security Industry Association (SIA) and the Association of Public Safety Communications Officials, International Inc., trains our team. Continued training is provided through quarterly refresher seminars. With a constant goal of superior service, quality is assured by continuous video monitoring. All voice interactions and day-to-day operations are logged.
If there is an emergency they can send help - they can call to dispatch an ambulance or notify a relative or neighbor. This creates a much safer home environment and allows a senior to live independently with dignity, pride, and confidence.
 
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